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The course

Service design is one of the fastest-growing fields of activity in both private and public organizations. Service design focuses on the business challenges from the perspective of the users and offers organizations creative solutions that are practical, doable, and beneficial for their clients and business. 

In the DiversCity Service Design course, you will learn the basics of service design methods and tools used in developing product or service concepts. During the course, you will work in a creative team of great women with different backgrounds. Your team will focus on the real-life service design challenge provided by a local Finnish company.

By the end of the course, you will develop a practical product or service concept or a strategic action plan that will offer solutions to the initial challenge for your client company.

Service design is a mindset and a set of useful problem-solving skills. After the course, you will be able to use these skills in various ways – you can start a new journey towards becoming a service designer or you will be able to utilize them in your own profession, basically applying them in any situation that requires creative problem-solving.

The course is free of charge. The next course will take place from 31.10.2022 to 2.3.2023. After the end of the course, you will receive the course completion certificate.

You will learn

    • basics of the service design process, methods, and tools in a solution-oriented project with Finnish companies
    • to map and understand users’ needs
    • to create and test service concept prototypes
    • to acknowledge the role of diversity & inclusion in the design process

You will also learn

    • to manage a service design team project 
    • to use different digital tools 
    • to reflect on your personal and professional goals
    • to create a service design portfolio
    • to market your expertise to employers

Who can participate?

The course is intended for immigrant women who have a higher education degree or a degree in other equivalent studies. It doesn’t matter how long you have been living in Finland as long as you were born in another country.

Please note, that to be able to participate you have to be a resident of the Uusimaa or Kymenlaakso regions.

What language will be used?

The course will be held in English and Finnish, depending on the language skills of the chosen participants.


The course will be held from 31.10.2022 to 2.3.2023 

The classes will be held on various weekdays between 9-17.  The training includes 19 mandatory contact teaching days, as well as additional group work and individual assignments.  The workload required to complete the course is 20h per week.

Please note, that this course will not lead to a degree or its part, and you won’t be able to get any study credits. After the end of the course, you will receive the course completion certificate.


The course will be organized at the Leppävaara Campus of the Laurea University of Applied Sciences in Espoo.

Street address: Vanha maantie 9, 02650 Espoo

Selection criteria

We aim at accepting all applicants. In case, there are more applicants than we can take, the students are chosen based on their commitment & availability, motivation, and status on the job market.

Does the course cost?

No. The course is free of charge. 



Registration to the course will open in September. Join our mailing list to be notified when registration starts!

Course themes & schedule

  • registration opens on 22.8.2022
  • the course starts on 31.10.2022


A detailed schedule will be published soon.